By admin 
A Lowe’s customer demanded answers from the home improvement store after her French doors were delivered and installed. In a viral TikTok, Audrey (@audreycole52) reveals the condition her mother’s doors were in, blaming Lowe’s for a costly mistake.
Audrey begins her TikTok showing the French doors. The glass panels are all covered in a white film, except one where someone tried to peel it off. Audrey says they installed the doors as is, with the installer telling her mother that it “was just a covering.”
“I worked at Lowe’s for 10-plus years and I worked in the door department,” Audrey reveals. “And when I got here, I thought this white was weird on the glass.”
She gets closer to the one panel that is peeled off and says, “Come to find out, there is paint over the plastic covering.”
So when her mom tried to peel the covering, it created an “absolute mess” of paint flakes on the floor. Not to mention, it would be a huge headache to remove every single covering on each panel.
“I have never seen doors come like this in the years that I was at Lowe’s,” Audrey says.
What did Lowe’s say?
According to Audrey, after much back and forth with Lowe’s, they only offered a $250 credit for the mistake. The store also told them to just “soap it” to remove the covering, which Audrey says “does not seem right.”
Her parents, who are elderly, would have a challenging time soaping and removing paint from 40 panes of glass, she says. “That is a lot to ask somebody to do when they paid Lowe’s to install this.”
Audrey adds in the caption, “Even after she had initially contacted the install department about it, the installer called her and said he had only seen this one other time and the customer had refused it.”
People place the blame on Lowe’s
Several viewers speculated that Audrey’s mom’s doors were probably returned and resold to her.
One top comment read, “These were 100% painted then returned!” which echoed the sentiment of several other comments.
Others who said they worked for Lowe’s agreed that it was on the store to remove the covering before installation. Some lamented the quality of Lowe’s customer service from yesteryears.
“Lowe’s today is so much different from early 2000’s Lowe’s,” one said. “They’re awful now.”
How can you remove the covering?
If you find yourself in Audrey’s mom’s shoes with no support from Lowe’s, some user shared hacks to get rid of the covering quicker.
“All you do is use a razor blade.. cut around the edge,” one said. “They come like this so that the glass does not get scratched and also in case you want to paint them. I think that the majority of them are made out of Poplar.”
Another echoed, “Cut the rectangles with a razor then peel. It might come off easier.”
@audreycole52 @Lowe’s My mom bought these french doors from Lowe’s and when the installer came out he told her there was some sort of covering on the windows. I was not there and she didn’t know any better and just thought it was like a milky white plastic covering. Turns out they painted over the plastic that covered the glass and when she tried to take it off, paint flakes went everywhere. She went back and forth with Lowe’s install dept and the store she bought it from and the best they could do was a $250 credit. She wouldn’t be able to hire someone to do all of that just for $250 and also she shouldn’t have to. This was thier mistake and they should fix it. Even after she had initially contacted the install department about it, the installer called her and said he had only seen this one other time and the customer had refused it. He also failed to adequately describe what this “covering” was before he installed the doors. #Lowes ♬ original sound – Audrey
A happy ending
In a follow-up TikTok, Audrey shares that Lowe’s contacted her mother and will be sending someone to fix the doors.
“Thank you to everyone who commented and tagged them!!” she wrote.
The Mary Sue reached out to Audrey via TikTok message and Lowe’s via email.
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